Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash or Nagad deposits, and keep your lobby access secure. This policy explains what we gather, how we use it, and the steps you can take to review or update your details.

Account data we collectPayment information handlingYour rights and controlsContact channels for requestsRegion-based access
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4999 be How We Handle Your Account Information
POLICY QUESTIONS

Reach Us About Your Privacy

If you want to review the data we hold, request changes to your contact details, ask how long we keep transaction records, or close your account and archive your information, our support team handles each request directly. Use any of the channels below; privacy queries are routed to the same team that manages account verification.

Live Chat Open the chat icon in the bottom right corner of any page when you're logged in. Privacy requests are answered the same way as account questions—our team sees your query immediately and can pull your record while you wait.
Email Support Send your privacy question or data request to our support address. Include your registered mobile number so we can verify your identity before sharing account details. Most email replies arrive within one business day.
Account Settings Log in and navigate to account settings to update your mobile number, change your password, or review recent bKash and Nagad deposit history. For deletion or full data export requests, contact support directly through chat or email.
DATA PRACTICES

How We Protect Your Information

We encrypt account passwords, secure payment identifiers with SSL, restrict internal access to customer data by role, and log every change to your account record so we can trace who accessed what and when. These practices reduce the risk of unauthorized disclosure and help us respond quickly if you report suspicious activity on your wallet or lobby history.

Encryption Standards All data moving between your device and our servers travels over HTTPS; passwords are hashed before storage. Payment identifiers from bKash, Nagad and Rocket transactions are tokenized so our support team sees only masked digits when reviewing your deposit history.
Access Controls Only account verification staff and payment operations can view full transaction records. Marketing and game operations teams see aggregated, anonymized usage patterns—no individual mobile numbers or wallet IDs. Role-based permissions prevent unnecessary data exposure inside our own systems.
Cookie Management Session cookies keep you logged in; analytics cookies track which slots and live tables you open most often so we can surface similar games. You can reject analytics cookies in your browser without losing account access—core login and payment functions rely only on session tokens.
Retention and Deletion Active accounts and their transaction logs stay in our live database. When you request account closure, we archive your data according to financial record rules in eligible regions, then delete marketing preferences and session history. To request full deletion after the required retention period, contact support with your registered mobile number.

Privacy Policy Questions

We collect your mobile number, a password you create, your device type and IP address. When you deposit through bKash, Nagad or Rocket, we also store the transaction reference and amount to reconcile your account balance and process withdrawals.

We share transaction identifiers with our payment processors solely to complete deposits and withdrawals. We do not sell your wallet information to advertisers or third-party data brokers. Lawful authority requests in eligible regions may require disclosure of financial records.

Log in and visit account settings to review your registered mobile number, deposit history and recent lobby activity. For a complete data export including session logs and support tickets, contact our team through live chat or email with your mobile number for verification.

Yes. Contact support to request account closure; we will archive transaction records as required by financial regulations in eligible regions, then delete your marketing preferences and session data. Full deletion after the retention period requires a follow-up request with identity verification.

Session cookies keep you logged in across pages; analytics cookies track which games you open most often so we can recommend similar titles. You can disable analytics cookies in your browser settings without affecting login or payment functions—only session cookies are required.

Yes. All connections use HTTPS encryption whether you open the lobby on your phone or desktop. Each device gets its own session token; logging out from one device does not affect others. If you see unfamiliar devices in account settings, change your password immediately and contact support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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